Terms and conditions of online ticket sales

The present terms and conditions of sale are automatically and unrestrictedly applied to all the orders carried out on the internet site https://www.fontfroide.com/ of ABBAYE DE FONTFROIDE of which the head office is: ABBAYE DE FONTFROIDE – Route Départementale 613 – 11100 NARBONNE. These terms and conditions are subject to change without notice.

The purchase of entrance tickets for Abbaye de Fontfroide by a customer entails that person's acceptance, without reservation, of the present terms and conditions of sale.

These conditions are applied to the exclusion of all other conditions, particularly those in effect for on-site sales or those carried out through partners' sales networks.

The customer affirms his capacity to conclude the present contract, i.e. having the legal majority and not being under tutorship or guardianship.
Important: If proof of purchase is lost or mislaid, tickets cannot be delivered on site at the reception desk, and the person will be denied access to the site. In any case, we would advise you to consult your electronic mailbox for verification, before checking in at Abbaye de Fontfroide.

Article 1 - Price and number of admission tickets

1.1 Ticket prices are given in euros net of tax. They are posted at the entrance of Abbaye de Fontfroide. 0,50€ surcharge will be applied in every online ticket. The Abbaye de Fontfroide can be wholly or partially privatized subject to special charges. In the event of partial closing, works on the premises or reduced opening hours, the prices shall remain unchanged.

1.2 At this time, only full-price individual tickets and guided visits are offered for sale on the internet site of the Abbaye de Fontfroide.

1.3 Visitors eligible to avail themselves of a reduced price or free admission (rates of admission may be consulted on https://www.fontfroide.com/) shall have their tickets delivered on presentation of valid identification and the accompanying documentary proof.

1.4 In the framework set out by decree n°2004-836 dated 20 August 2004 and issued in application of Article 1341 of the French civil code, the Abbaye de Fontfroide has opted in favor of a limit to the quantity of orders; the total number of tickets that may be purchased by one persons cannot exceed 19, whatever their prices.

1.5 Whatever their provenance, all orders are payable in euros.

1.6 Even though the Abbaye de Fontfroide reserves the right to modify its prices at any time, the applicable rates are those in effect on the day of order. Indeed, service will be billed on the basis of the rates in effect at the moment of order registration.

1.7 Vehicle parking is authorized in the parking areas provided for that purpose. Free parking is subject to acceptance of the rules and regulations of the Abbaye de Fontfroide.

1.8 The tickets sold on internet are not no-queue tickets.

Article 2 - Availability

2 - The Abbaye de Fontfroide offers for sale on its internet site a predefined quantity of tickets. It reserves the right to increase or to reduce the number of tickets offered for sale.

A ticket is sold for a day of visit chosen by the customer.

Ticket purchase is carried out in real time. In this context, the internet site informs you of ticket availability at the time of the placing of your order.

The "My Shopping Cart" space enables you to be sure that the order carried out effectively corresponds to your wishes. As long as payment has not been registered, it remains possible, on the "My Shopping Cart" page, for you to modify the contents of your order.

For any cancellation request subsequent to transaction validation, consult Article 9 hereinafter.

Article 3 - Information on the tickets sold

The site presents the essential characteristics of the tickets offered for sale:
* Identification of the offering party:
ABBAYE DE FONTFROIDE – ROUTE DEPARTEMENTALE 613 – 11100 NARBONNE
* Dimensions of bar code printing on paper, whatever its format
* Contents of the offer associated with the ticket. Characteristics of the offer associated with the tickets sold are subject to modification. Hence, photographs and texts describing the offer associated with the tickets are not contractual.
* Price in euros;
* Offer validity date.

Article 4 - Payment

4.1 Payment by bankcard enables you to purchase your tickets on line in a definitive manner. The cards accepted for payment of an order are those of the following networks:
* Blue Card / Visa / Eurocard / Mastercard

4.2 The public establishment is required to draw up in duplicate a record of transaction including:
* the date, hour, subject and amount of the transaction.
A copy will be conveyed to you by e-mail.
The second copy shall be retained for one year by the Abbaye de Fontfroide.

Article 5 - Payment security and personal data

5.1 Payment security

The site of the Abbaye de Fontfroide is protected by a security system. The Abbaye de Fontfroide has adopted the secure payment solution using the SSL encryption process. Customer banking information is consequently protected; only the payment agreement codes issued by the relevant banks are conserved.

The Abbaye de Fontfroide guarantees that the provisioning and means of cryptology used to secure transactions have either received authorization or been the subject of a statement required under existing legislation.

5.2 Personal data

5.2.1 The information and data concerning you are necessary for the management of your order and, more generally, for your relations with the Abbaye de Fontfroide. They are stored in the data base of the establishment; having been conserved in your personal account, they allow the transaction to be completed. And once your data have been recorded, they enable you to more rapidly carry out your future transactions.

Your recorded and stored data also permit us to contact you, as far as practicable, in case of cancellation or modification of the date of the activity for which you have purchased tickets in the framework of Article 9.1, as described hereinafter.

In accordance with the French Data Protection Act of 6 January 1978, you have a legally binding right of access, rectification and deletion of your personal information; this right can be exercised by addressing customer service (service clientèle: see Article 10) and indicating your last name (surname), first name (forename), address and, if possible, your customer reference. Your mail must be signed and accompanied by the photocopy of an identity document including your signature. A reply will be addressed to you during the 2 months following reception of your request.

5.2.2 Through your intermediary, in accordance with the options you shall have selected on the registration form, you may also be given the opportunity to receive, by e-mail or postal mail, general information on offers or other information from the Abbaye de Fontfroide. If you do not wish to have your data included in our files, you should indicate this to us during your transactions by selecting the relevant parameter.

If you no longer wish to receive information pertaining to the Abbaye de Fontfroide, you can at any time indicate this to us in the "Personal Information" section of "My Account".

5.3 Cookies
Wishing to provide its customers with optimal quality of service, the Abbaye de Fontfroide uses the following cookies:

* Session cookies, which are necessary for the functioning of a commercial site, allow your "shopping cart" to function and to display the promotional offers reserved for you. Once you exit your web browser window, they are erased.

* "Hard drive" cookies ensure anonymous collection of data used for statistical purposes (visit frequency...).

You can deactivate use of cookies by selecting the relevant parameters of your internet navigator. However, deactivation may disable some of the site's functionalities. When utilizing this internet site, you expressly agree to the processing of its individual-related data under the conditions and for the purposes described above.

Article 6 - Validation

You declare to have read and accepted the present terms and conditions of sale before placing your order. Validation of your order indicates acceptance of these general terms and conditions of sale.
Barring evidence to the contrary, the recorded data constitute proof of the different transactions conducted by the Abbaye de Fontfroide.

Article 7 - Confirmation of order

A ticket order is definitively confirmed and engages the Abbaye de Fontfroide only once the customer has received e-mail addressed by the contact center confirming that the order has been validated.
Accordingly, we strongly urge you to consult your electronic messenger service or your mail.

In addition, the archiving of orders and settlement vouchers is carried out on a reliable and permanent, irreversible support corresponding to a reliable and durable copy, in accordance with Article 1348 of the French civil code.

Article 8 - Ticket delivery

8.1 Ticket delivery modalities are described below.

Step 1: Carry out the selection of the ticket you have chosen.

Step 2: Proceed to visit date choices. For orders of dated tickets, the customer is advised to verify the date and the hour reserved.

Step 3: Choose the quantity of tickets desired.

Step 4: Add to the shopping cart, and verify its contents.
Before definitively registering the order, the customer may verify his selection and have it modified as he chooses.

Step 5: Proceed to your identification and registration on the site.
To place an order, a customer will need to be identified after having preliminarily created a secure account through user identification (log-in name and password).

Step 6: Carry out your payment by proceeding to seizure of your bank card number on the required page.

The order will be definitively recorded only upon final validation of the sales order screen, which is equivalent to the handwritten signature referred to in Article 1341 of the French civil code. Once this click has taken place, the order is considered as irrevocable, and can be contested only in the cases provided for in the present document.

Step 7: Receive order confirmation acknowledgement. By conserving and/or printing out this mail, the customer retains proof of his order, which the Abbaye de Fontfroide advises him to keep. The tickets purchased will be sent directly to the customer as a PDF-formatted attachment. In the event that these elements are not received, examine your spam mail.

8.2 For all payment, debiting is carried out as soon as the order is validated on the site of the Abbaye de Fontfroide. Debiting of your bank card is carried out independently of ticket printing.

8.3 Proof of payment is sent to the e-mail address that you shall have indicated during the ordering process.

Article 9 - Cancellation and reimbursement

9.1 A ticket cannot be reimbursed, returned or exchanged, except in case of cancellation ascribable to the Abbaye de Fontfroide of the activity for which you have purchased it. Nor can a ticket be resold at a price superior to its face value.

9.2 On announcement of the cancellation or modification of the date of an event or performance ascribable to the Abbaye de Fontfroide, you accept that as far as practicable, your customer service may use the contact information you have given during the reservation process in such a way as to keep you informed of the way to proceed.

9.3 In accordance with Article L 121-29-4 of the French Consumer Code, the sale of tickets at the entrance to a museum, which is considered as a delivery of recreational services, confers no right of to a withdrawal or cancellation period.

9.4 Any protest, whatever its nature, must be formulated in writing and addressed to customer service (see Article 10 hereinafter) on the day of the visit at the latest.

Article 10 - Customer service

For all information and any questions, our customer service remains at your disposal: Telephone: 04 68 45 11 08

If you call from a foreign country, the number is: +33 (0)4 68 45 11 08
If you wish to write, please address: Service réservations – Abbaye de Fontfroide – Route Départementale 613 – 11100 Narbonne

Article 11 - Responsibilities and liabilities

You have got to verify the ticket(s) and confirmation of online purchase at the time when they are delivered or received in your electronic mailbox. You alone are responsible for use of the tickets sold by yourself or a third party.

The Abbaye de Fontfroide cannot be held liable for non-execution originating in a force majeure case beyond its control, including, in particular, transportation interruption, strikes, exceptionally adverse weather conditions, fire...
Visitors must comply with the rules for the visitor posted at the entrance of the Abbaye de Fontfroide.

The visitor is committed to following all instructions conveyed by the Abbaye de Fontfroide on the organization of its activities. The Abbaye de Fontfroide reserves the right to deny access to any person whose attitude, behavior or outfit could be considered as susceptible to provoke unrest in the abbey or to disturb visitors and visits. In this case, no refund can be requested by the customer who shall have been denied access to the Estate for the preceding reasons.
 

The visitor will be held responsible for any direct or indirect damage that he could occasion by his presence in the Estate, whether the damage affects staff, customers, material present in the Estate.

Finally, the Abbaye de Fontfroide can in no any case be held liable in case of loss or theft of a ticket. No duplicate may be delivered on site.
Rights of reproduction: Any reproduction or use for personal or familial purposes of the image of the abbey, of the Estate, of exhibited work or of collections has got to be preliminarily requested; the request shall be submitted for authorization to the Abbaye de Fontfroide.

Article 12 - Applicable law - Litigation management

The ticket sales referred to in the present terms and conditions of sale are subject to French law. In case of litigation, only the jurisdictions of the Abbaye de Fontfroide are considered as relevant.

In case of difficulty of interpretation or application of the present terms and conditions, the concerned parties will attempt as far as practicable to settle their dispute amicably. All challenges or objections to which the present terms and conditions of sale could lead must be submitted, even in the event of multiple defendants or the introduction of a third party, to the relevant court of the head office of the Abbaye de Fontfroide.